Exchange Policy

Overview

At Alliance Print, we strive to ensure that our customers are satisfied with their purchases. We offer an exchange policy for retail customers who have purchased items directly from our website or physical store. Please review our Exchange Policy guidelines below:

Eligibility for Exchange:

1. The item must be purchased directly from Alliance Print, either through our website or physical store.
2. The item must be in its original condition, unopened, and sealed.
3. The request for an exchange must be made within 14 days of purchase.

Exclusions:

Please note that the following items are not eligible for exchange:

1. Food items, as they have specific storage and freshness requirements.
2. Import items, as they may be subject to international regulations and restrictions.
3. Certain electronics items, as indicated in the product descriptions or as specified by our customer support team.

Exchange Process:

To initiate an exchange, please follow these steps:

1. Contact our customer support team within the specified timeframe, providing details of your purchase and the reason for the exchange request.
2. Our team will guide you through the necessary steps and provide you with a Return Merchandise Authorization (RMA) number.
3. Carefully package the item in its original packaging, ensuring it is securely sealed.
4. Clearly label the package with the provided RMA number.
5. Ship the package back to our designated address, using a reliable shipping method. Please note that return shipping costs will be the responsibility of the customer.
6. Once we receive the returned item and verify its condition, we will process the exchange.

Important Considerations:

1. Please ensure that you carefully review the product details and specifications before making a purchase to avoid any inconvenience.
2. We recommend contacting our customer support team if you have any specific questions or concerns regarding the eligibility of an item for exchange.
3. In the event that the requested exchange item is out of stock, we will provide you with alternatives or issue a refund according to our Refund Policy.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

We appreciate your understanding and cooperation regarding our exchange policy. Our goal is to ensure your satisfaction and provide you with a positive shopping experience. If you have any further questions or need assistance, please don’t hesitate to reach out to our customer support team.

Need help?

Contact us at {email} for questions related to refunds and returns.